Privacy Policy

1. Introduction

This Privacy Policy describes how flix77 ("we," "us," "our") collects, processes, stores, and protects the personal information of individuals ("you," "your," "user") who access or use the flix77 gaming platform at https://flix77.cam and any associated mobile applications or services (collectively, "the Platform"). It also explains your rights with respect to your personal data and how you may exercise them.

flix77 is committed to handling personal information responsibly, transparently, and in accordance with applicable data protection laws. We serve players primarily in Indonesia and design our data practices to reflect both international best standards and local expectations of privacy. By registering an account or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood these practices.

If you have questions or concerns that this document does not address, please contact us directly at [email protected]. Our data protection team is available to assist you and will respond within two business days.

2. Personal Data We Collect

flix77 collects personal data in several categories depending on the nature of your interaction with the Platform:

2.1 Identity and Registration Data

• Full legal name as shown on your government-issued identification document
• Date of birth (to verify that you are at least 21 years of age)
• Indonesian KTP number, passport number, or driver's license number
• Gender and nationality
• Profile photograph or selfie submitted for facial verification

2.2 Contact and Communication Data

• Email address used to register and receive account communications
• Mobile phone number for two-factor authentication and account alerts
• Residential address (city, province, postal code, Indonesia)
• Records of your communications with our customer support team

2.3 Financial and Transaction Data

• Bank account details (institution name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, or any other bank used
• E-wallet identifiers for OVO, DANA, GoPay, ShopeePay, or LinkAja
• Deposit and withdrawal history, including amounts, timestamps, and payment method used
• Full transaction logs retained for anti-money laundering (AML) compliance purposes

2.4 Gameplay and Behavioral Data

• Game session records including wager amounts, game types played, session duration, and outcomes
• Bonus and promotion usage history
• Sports betting selections, odds accepted, and settlement records
• Responsible gaming preferences, self-imposed limits, and self-exclusion history

2.5 Technical and Device Data

• IP address and approximate geolocation at the time of each login and transaction
• Device type, operating system, and browser version
• Session identifiers and authentication tokens
• Log data including access timestamps, pages visited, and error reports

3. How We Collect Your Data

3.1 Directly from You

The majority of personal data we hold is provided directly by you during account registration, KYC identity verification, deposit and withdrawal requests, customer support interactions, and when you update your account profile. You choose what information to provide beyond the mandatory fields required to open and verify your account.

3.2 Automatically During Platform Use

Technical and gameplay data is collected automatically whenever you access the Platform. This includes information gathered through server logs, session cookies, pixel tags, and similar technologies embedded in the Platform. This data collection is necessary to operate the Platform securely, detect fraud, prevent underage access, and deliver a consistent user experience across devices.

3.3 From Third-Party Service Providers

flix77 works with trusted third-party providers who may share limited personal data with us in the course of delivering their services. These include identity verification services that cross-reference document data against government databases, payment processors who confirm transaction validity, fraud detection partners who assess login and transaction risk, and game providers (such as Pragmatic Play, Evolution Gaming, and PG Soft) who log game round data on our behalf. All third-party providers are contractually bound to process data only as directed by flix77 and in compliance with applicable privacy law.

4. Purpose of Data Processing

flix77 processes your personal data for the following specific and legitimate purposes:

• Account management: creating, maintaining, verifying, and securing your player account.
• Identity and age verification: confirming that all players are at least 21 years of age, in accordance with our Terms and Conditions and legal obligations.
• Payment processing: facilitating deposits and withdrawals through Indonesian banks and e-wallets, reconciling transactions, and detecting payment fraud.
• Game delivery: operating casino games, live dealer tables, sports betting, and other Platform features.
• Regulatory compliance: meeting anti-money laundering (AML), counter-terrorist financing (CTF), and Know Your Customer (KYC) obligations under applicable law.
• Responsible gaming: monitoring for signs of problem gambling behavior, enforcing self-imposed limits, and delivering responsible gaming interventions where warranted.
• Customer support: resolving disputes, processing complaints, and responding to your inquiries.
• Security and fraud prevention: detecting unauthorized access, account takeovers, multi-accounting, bonus abuse, and other fraudulent conduct.
• Platform improvement: analyzing aggregated, anonymized usage patterns to improve game performance, navigation, and overall user experience.
• Marketing (with your consent): sending you relevant promotional offers, bonus notifications, and product updates where you have opted in to receive such communications.

5. Legal Basis for Processing

flix77 processes personal data on one or more of the following legal grounds depending on the specific processing activity:

• Contractual necessity: processing required to deliver the services you have agreed to receive under the flix77 Terms and Conditions, including account creation, payment processing, and game delivery.
• Legal obligation: processing required to comply with applicable law, including AML/CTF regulations, KYC requirements, and mandatory record-keeping obligations.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics, where our interests do not override your rights and expectations.
• Consent: processing for marketing communications and optional analytics, where you have given a specific, informed, freely given, and withdrawable consent.

6. How We Share Your Data

flix77 does not sell, rent, or trade your personal information. We share data only in the following limited and controlled circumstances:

6.1 Service Providers

We engage trusted third-party service providers to operate specific functions on our behalf, including identity verification partners, payment gateway operators, cloud hosting providers, fraud detection services, and customer support software vendors. These providers have access only to the data necessary to perform their designated functions and are prohibited by contract from using it for any other purpose.

6.2 Game Providers

To deliver the gaming content you access on flix77, limited gameplay-related data (such as session tokens, wager records, and outcome logs) is exchanged with licensed game studios including Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, and others. These studios are certified by international gaming regulators and operate under data processing agreements with flix77.

6.3 Legal and Regulatory Disclosure

We may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required by applicable law, court order, or legally valid demand. We will notify you of such disclosures where permitted to do so by law. We do not proactively share data with government bodies beyond what is legally required.

6.4 Business Transfers

In the event that flix77 undergoes a merger, acquisition, or sale of substantially all assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users via email and prominent website notice before any such transfer occurs, and the acquiring entity will be required to honor the commitments made in this Privacy Policy.

6.5 Aggregated and Anonymized Data

We may share aggregated, de-identified statistical information about Platform usage with business partners, industry analysts, or the public. This data cannot be used to identify any individual user and is not subject to the restrictions in this section.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Our standard retention schedules are as follows:

When data reaches the end of its retention period, it is securely deleted or anonymized so that it can no longer be associated with an identifiable individual. Deletion is performed using industry-standard data-wiping procedures. Where anonymization is used instead of deletion, the resulting data may be retained indefinitely for aggregated analytics purposes.

8. Security Measures

flix77 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes the following controls:

8.1 Technical Controls

• Transport encryption: All data transmitted between your device and flix77 servers is protected using TLS 1.3. Our site enforces HTTPS at all times and uses HTTP Strict Transport Security (HSTS) headers.
• Data-at-rest encryption: Sensitive personal and financial data stored on flix77 infrastructure is encrypted using AES-256, an industry-standard symmetric encryption algorithm.
• Access controls: Internal access to personal data is granted on a strict need-to-know basis. All staff with data access undergo background screening and are bound by confidentiality obligations.
• Multi-factor authentication: Administrative access to production systems requires multi-factor authentication. We also offer two-factor authentication to players for their own account security.
• Intrusion detection and monitoring: Our infrastructure is continuously monitored for anomalous activity, unauthorized access attempts, and potential security incidents using automated detection systems.
• Regular penetration testing: We engage independent security professionals to conduct periodic penetration tests and vulnerability assessments of our Platform.

8.2 Organizational Controls

• All employees with access to personal data receive data protection training at onboarding and on an annual basis.
• A designated data protection function oversees compliance with this Policy and applicable privacy regulations.
• Third-party vendors undergo security due diligence before engagement and are subject to contractual data security requirements.
• We maintain an incident response plan that is tested and updated regularly to ensure rapid response to any data breach.

8.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, flix77 will notify affected users without undue delay, and in any case within 72 hours of becoming aware of the breach, via the email address registered to your account. The notification will describe the nature of the breach, the data affected, the likely consequences, and the steps we have taken or are taking to address it.

9. Cookies and Tracking Technologies

flix77 uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the Platform. Below is a summary of how and why we use these technologies.

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They manage your login session, maintain your authentication state across page navigations, and enable core security features such as CSRF protection. You cannot opt out of strictly necessary cookies while continuing to use the Platform, as they are integral to its operation.

9.2 Functional Cookies

Functional cookies remember your preferences such as language settings, game display options, and recently visited sections of the Platform. They improve your experience by reducing repetitive configuration steps. These cookies do not track you across other websites.

9.3 Analytics Cookies

We use first-party analytics cookies to understand how users interact with the Platform — which pages are most visited, where users encounter difficulties, and how the site performs across different devices. This data is aggregated and anonymized and is used solely to improve flix77 products and services. We do not use third-party advertising cookies or share analytics data with ad networks.

9.4 Security and Fraud-Detection Cookies

These cookies help us identify suspicious login patterns, detect bot activity, and flag potentially fraudulent transactions. They are a core component of our fraud prevention infrastructure and cannot be disabled without compromising account security.

9.5 Managing Cookies

You can configure your browser to refuse or delete cookies at any time. However, disabling strictly necessary or security cookies will impair your ability to log in and use the Platform. Most modern browsers allow granular cookie management — consult your browser's help documentation for instructions. Because flix77 does not use third-party advertising cookies, no third-party opt-out mechanism is required.

10. Your Privacy Rights

flix77 respects your rights over your personal data. Depending on applicable law, you may be entitled to exercise the following rights at any time by contacting us at [email protected]:

We will respond to all rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason. We may need to verify your identity before processing a rights request to ensure we do not disclose or alter data belonging to another person.

11. Protection of Minors

flix77 services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. Our registration and KYC processes are specifically designed to verify that all users meet this age requirement before they can deposit funds or access gaming features.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the account, void any associated transactions, and securely delete the data. If you are a parent or guardian and believe your child has registered an account with flix77, please contact us immediately at [email protected]. We will act on verified reports promptly.

We also implement device-level controls and IP-based monitoring to detect access patterns that may indicate underage use. Where such patterns are identified, we reserve the right to request additional age verification at any time without prior notice.

12. Changes to This Privacy Policy

flix77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The effective date at the top of this document indicates when the current version took effect.

For material changes — meaning changes that meaningfully affect how we use your personal data or reduce your privacy rights — we will provide at least 14 days' advance notice by email to your registered address and by placing a prominent notice on the Platform. Continued use of flix77 after the notice period constitutes acceptance of the updated Policy.

For minor or administrative changes (such as correcting typographical errors, clarifying existing practices, or updating contact information), we will update the document without advance notice, though the effective date will always be revised. We recommend reviewing this Policy periodically to stay informed of our current practices.

13. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how flix77 has handled your personal information, please contact our data protection team:

• Email: [email protected]
• Response commitment: We aim to acknowledge all privacy-related inquiries within 24 hours and provide a substantive response within 30 days.
• Language: Our support team includes native Indonesian speakers and can assist in both English and Bahasa Indonesia.

If you are not satisfied with our response to a complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. We will always provide information about applicable escalation pathways upon request.